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CIBI - Visiting Fellows

Case Studies — Lawrence Green

Public-Private Innovation Networks in Services (ServPPIN)


The ServPPIN project, an investigation funded under the European Commission’s 7th Framework Programme was led at CIBI by Paul Windrum (now at Nottingham University Business School) and managed and operationalized by Lawrence Green and Despoina Filiou. The project (commenced in 2008 and completed in 2011) brought together a consortium of twelve universities and research groups from across Europe with the aim developing a greatly improved understanding of the dynamics and activities of innovating networks. Specifically, the work was designed to examine the creation and management of such networks in the realm of public service planning and delivery, and to investigate the roles and interactions of actors from the both public and private sectors. The investigation was undertaken primarily via the development of detailed case studies in the health, transport and culture sectors.

Key themes addressed by the research include the following:


  • In what ways (and how) do ServPPINs contribute to sustainable and equitable economic and social growth, and how might (successful) networks be promoted, facilitated and supported
  • What are the drivers for public-private innovation networks, and how are such networks formed, constituted and sustained
  • How do innovating networks develop over time and what leadership, power, control and responsibility dynamics are in play
  • What forms of management structures, transactional mechanisms, and communications systems are required (and how do these support network activity to best effect)
  • What barriers or hampering factors (cultural, communications-related, expectations- related etc.) are encountered in public-private networks, and how can these be addressed
  • What factors are implicated in successful network operation and in the delivery high- quality, efficient and desirable end-user services?

Major findings from the study suggest:


  • Public-private innovation networks can provide a powerful and effective means of conceiving, designing and delivering novel and high-quality public services: almost all large-scale public innovation activities/programmes require significant inputs from private sector network partners
  • Public-private networks, whilst fluid and flexible, provide a nexus of expertise (both conceptual and operational) that can be sustained beyond the boundaries of individual innovation projects
  • Third sector actors (NGOs, charities etc.) are frequently a source of ideas for public sector innovation, and play an important role in networked innovation
  • Many ServPPINs are not without problems. Asymmetries of knowledge and access to resources imply the prospect of power imbalances and dependence relationships. Also, misalignment of worldviews, goals and orientations can hamper progress significantly
  • Successful ServPPINs are often characterised by high levels of trust, qualified partnering, strong communications mechanisms, shared leadership and vision, shared and integrated project management, and adequate and sustained funding
  • Real-time and post-hoc network evaluation is essential in order to capture learning (about partners and processes), to detect and correct problems and misalignments, and to provide a basis for sustained or future network activity

Further Details:


Full details of findings and all reports from the ServPPIN project are available at:

A book produced in association with the research (and containing contributions from the CIBI team) is to be published by Edward Elgar in Summer 2013:

Gallouj, F., Windrum, P. and Rubalcaba, L. (eds.), 2103 (forthcoming). ‘Public-Private Innovation Networks in Services’, Cheltenham: Edward Elgar.

News and Events

Heinz Tuselmann's research on labour relations and MNC performance included in Academy of Social Science document launched by Vince Cable.

The Academy of Social Science (ASS) has produced a document with a few selected cases on how research in managment in business is contributing to economic and social development in the UK. The document is entitled: "Making the case for social sciences - management".
The research of Heinz Tuselmann on labour relations and firm perfomance in foreign MNCs in the UK has been selected for this. This work has also previously been used as written evidence by the Parliament Select Committee on the Future of UK Manufacturing. The ASS document has been launched by the Rt Hon Vince Cable PM, Secretary of State for Business and Skills.

CIBI Affiliations

CIBI staff are members of the Academy of International Business and serve on the Executive Committee of the Academy of International Business UK & Ireland Chapter.

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CIBI staff are member of the Arab Thought Forum, Amman, Jordan. The Arab Thought Forum (ATF) is an independent, intellectual, pan-Arab nongovernmental organization, which was established in 1981 in the wake of the 11th Arab Summit Conference, at the initiative of HRH Prince El Hassan bin Talal, along with twenty-five leading figures in academia and the field of development in the Arab world. It seeks to investigate and diagnose Arab World's current state of affairs, prepare forecasts and formulate practical solutions and viable options on issues such as unity, development, national security, liberalization and progress. The Forum chose Amman as its General-Secretariat headquarters.

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CIBI is member of DIME – Dynamics of Institutions and Markets in Europe –, a European Network of Excellence sponsored by the 6th Framework Programme of the European Union. For more information visit:

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CIIBI is member of RESER, a European research network on services innovation. RESER contains 20 research groups active in services research and policy formulation located in 13 European countries.

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